Refund & Exchange Policy



Exchange

You can exchange your order within 30 days from the date of delivery. If you need to exchange it for the same item in a different size, first send us an email along with your order id at support@shopkartneo.com and follow the instructions mentioned in email. In the case of any refund or exchange buyer has to send the product himself/herself as we do not offer return pick up facilities


Return or Refund

Broken seal or used or open packet is not eligible for any refund. In case of Electronic items once seal is broken and used will not be eligible for any replacement. In the case of Refund Shipping and COD charges is not applicable and the same amount would be deducted from the paid order amount. There will be no refund for the liquid items.

We strictly check the products before the dispatch following the daily video recording of dispatch process.


To be eligible for a replacement on returning an item, the item must be unused, without dirt, any kind of spots, any alteration work, package tampering and in the same condition that you received it. Once we received the return products and it passed the quality check parameter is successfully, then the product amount (Less courier and COD charges) will be credited back to your account.


Exceptions


Some items may not be eligible for return/refund if you "no longer need it or did not like the product" (Including cases of buyer's remorse such as incorrect design or color of product ordered or incorrect product or other seller is offering the product on lower price) or item purchased in any offer or scheme. The company shall not be held responsible in any manner for any misinterpretation of the product perceived by the customer.


*Terms and conditions Apply

Once your order has shipped, you will receive a tracking number via email/whatsapp. You can track your shipment provide link or instructions.

If you have any questions about our shipping policy, please reach out to us at Support@Shopkartneo.com 
56, ground floor,  Rajaji Nagar, Industrial Area, Bengaluru. - 560010, IN.

Shipping Policy

Shipping Locations:
We currently ship to Noida/Gurgaon/Hyderabad If your location is not listed, please contact us for more information.

Processing Time:
Orders are processed within 1 business days. You will receive a confirmation email/Whatsapp once your order is shipped.

Shipping Methods:
We offer the following shipping options:

Standard Shipping: 4 Days
Express Shipping: 24-48 Hours

Shipping Costs:
Free of Cost